We appreciate your business and strive to make sure all transactions are completed smoothly, professionally and efficiently. The following guide may help with any questions you may have.
SHIPPING SCHEDULE: Your order will generally be posted the next working day on receipt of payments prior to 1700hrs and the following working day for all other payments excluding weekends and bank holidays. We use the Royal Mail for all deliveries and their guidelines are 2-5 working days for first class post and 7-21 working days plus local delivery times for airmail international and European.
POSTAGE COSTS EXPLAINED: We take care preparing your order and included in our costs are the actual cost of postage plus packaging materials, handling and insurance. If for any reason a parcel is delayed or lost we will deal with the matter in line with Royal mail guidelines which can be found at royalmail.com.
CUSTOMER SATISFACTION: Your business is important to us and we are confident you will be happy with your item however if you do have any concerns please do not hesitate to contact us and we promise to resolve any concerns you may have regarding your purchase.
CONTACT US: Please check our FAQ section as it may address your immediate question, however do contact us should you need to do so.
FEEDBACK: Your feedback is important to us and if you do wish to leave a comment, please feel free to do so in each section. It should not be necessary to leave negative feedback but if you have one, let us know; because we promise to resolve any issues.
- FREE standard delivery on orders over £50 in a single transaction
- STANDARD DELIVERY – charged at £2.95 for orders up to the value of £49.99
- NEXT DAY DELIVERY (Monday-Friday) – £6.95
- NEXT DAY DELIVERY for SATURDAY – £9.95
- Europe Delivery – £8.95
- Rest of World Delivery – £10.95